Privacy Policy

Product Guarantee and Customer Satisfaction Policy

Evergreen Wonders guarantees that all our products are fresh and will flourish throughout the Christmas Season. We spend 9 months out of the year perfecting our Christmas Trees to assure that we send the best possible products to our customers.

The trees are all just cut, hand sheared, and hand picked. We select the highest quality premium Christmas Trees and Wreaths. We ship them on time and get them right to your front door.

If your tree does not arrive at your door in the same condition it left our farm, we guarantee a replacement. We understand that Trees in the Mail is a relatively new concept, and at first some customers are hesitant. We have worked hard to produce the best product and make this process extremely convenient and simple. We appreciate the trust you put in us, and look forward to providing you with the Christmas products you need for years to come!

Returns & Refunds

RETURNS:

We do not accept any returns. Christmas Trees are difficult to box and expensive to ship. They also would most likely not survive 2 transits. Returning a tree does not make sense for either us or the customer. We do not run into many issues, but when we do we take immediate action.

Refunds:

Our guarantee is that you receive a full, beautiful, fresh Christmas tree. If we don't meet this or there is a problem with your tree, we send a replacement. Please just call or email us explaining your concerns and send us a photo. Our trees grow for 10+ years, a lot of time and work goes into each one, and we send our perfect trees in the mail. If an error was to occur, or you are not satisfied, we will immediately send you a replacement. If a situation arises where a replacement does not work, please call or email us. We want every customer to be satisfied and to buy their trees from us for years to come!

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@evergreenwonders.online. Overall, it's a straightforward process, and we will make sure you receive your refund.

Privacy Policy

The following policies are standard requirements for every website selling products online.

Minors:

The site is intended for all.

Contact Us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at admin@evergreenwonders.online or by phone at +1 (217) 293-5768.